Política de devoluciones
Euushop Refund & Return Policy
最近更新：[01/01/2025]
🔄 Order Cancellation
| Timeframe | Refund Type | Conditions |
|---|---|---|
| ≤24 hours | Full refund | Order not yet processed |
| >24 hours | 50% refund | Customs recall fees apply |
| After shipment | No refund | Tracking number issued |
Special Cases:
✓ Customs Detention: Full refund if unreleased
✓ Wrong Address: Customer covers reshipping costs
⚠️ Damaged/Defective Products
Report within 48 hours with:
- Order number
- Photos/video evidence
- Product batch code
We’ll send a free replacement or issue a refund.
✅ Eligibility Requirements
For refunds/exchanges, items must be:
- Unused & in original packaging
- Returned within 14 days of delivery
- Accompanied by proof of purchase
📦 Return Process
- Contact Support → [email protected]
- Get Authorization → We provide RMA# & instructions
- Ship Back → Use tracked shipping (keep receipt!)
- Inspection → 3-5 business days
- Resolution → Refund to original payment method
✈️ Shipping Costs
- Non-refundable original shipping fees
- Return shipping paid by customer (except for defective items)
⏳ Processing Timelines
| Action | Duration |
|---|---|
| Refund approval | 3 business days |
| Bank processing | 5-10 business days |
| Replacement shipping | 1-3 business days |
📞 Contact Our Support
For returns/refunds:
✉️ [email protected]
📱 WhatsApp: +008619926401030
Hours: Mon-Fri 9:00-21:00 (CST)
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