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Euushop Products & Services
PRODUCT OFFERINGS
1. What products does Euushop offer?
Euushop specializes in:
✓ Premium disposable vapes (TPD/CE certified)
✓ OEM/ODM customization services
✓ High-quality e-liquids & accessories
2. How does Euushop ensure product quality?
All products undergo:
• 3-stage quality inspections
• Compliance testing for EU markets
• Sourcing from ISO-certified manufacturers
3. Do you provide OEM services?
Yes! Our OEM services include:
- Private labeling
- Custom flavor development
- Packaging design
Contact [email protected] for MOQs and pricing.
4. Are wholesale options available?
We offer competitive wholesale programs with:
• Volume discounts (from 100+ units)
• Mixed SKU orders
• Dedicated account management
PAYMENT & SECURITY
5. Accepted payment methods
▸ Credit/Debit Cards (Visa, Mastercard)
▸ PayPal & Stripe
▸ SEPA/IBAN Transfers
▸ Cryptocurrency (BTC, ETH)
6. Is my payment secure?
All transactions are:
✓ Processed via PCI-DSS compliant gateways
✓ Encrypted with SSL technology
✓ Never stored on our servers
SHIPPING & DELIVERY
7. Order processing time
• 1-3 business days (in-stock items)
• 3-5 days for custom OEM orders
8. Shipping timelines
Destination | Carrier | Estimated Delivery |
---|---|---|
EU | DHL/DPD | 3-7 darba dienas |
APVIENOTĀ KARALISTE | UPS | 5-10 business days |
Worldwide | EMS | 7-14 darba dienas |
9. Tracking your order
You’ll receive:
✓ Tracking number via email
✓ Real-time updates via [Euushop Tracking Portal]
10. Can I cancel after shipping?
Orders in transit cannot be canceled. Contact us immediately if you need to modify an unshipped order.
RETURNS & WARRANTY
11. Damaged/defective products
Report within 48 hours to:
▸ Email: [email protected]
▸ WhatsApp: +008619926401030
We’ll arrange replacements at no cost.
12. Warranty coverage
• Hardware: 6-month limited warranty
• E-liquids: 30-day quality guarantee
13. Return policy
✓ 14-day return window
✓ Unused items in original packaging
✓ Pre-approved returns only
CONTACT SUPPORT
Operating Hours:
Mon-Fri 9:00-21:00 (CST)
Preferred Methods:
✉ Email: [email protected]
💬 WhatsApp: +008619926401030
For urgent wholesale inquiries, contact [email protected]