FAQ

payment

1. What payment methods do you accept?
We accept multiple secure payment methods:
✓ SEPA Instant Transfer/SEPA Credit Transfer
✓ Credit/debit cards (Visa, Mastercard)
✓ Digital wallets (iDEAL, Bancontact BLIK MyBank Trustly Skrill PaysafeCard Afterpay Zip)
Bank wire transfer.
If you need other payment methods, please contact us.

2. Why was my payment rejected?

There are many reasons for payment rejection. For example, incorrect card information, insufficient balance, or payment service issues. Please check your information or contact your bank/payment service provider.

3. How to obtain an invoice?

Your invoice will be automatically generated and sent to your email at checkout. If you need customized invoices, please contact our sales team.

4. Do you offer cash on delivery (COD) option?

No, we don’t offer cash on delivery. You must make online payment at the time of ordering.

5. Can I choose to enter a discount code or gift card?

Yes, do you have a code or coupon? Enter the code on the checkout page to enjoy discounts

6. Is payment secure?

We provide secure payment services. We use encryption technology and comply with PCI standards.

7. How to receive order confirmation after payment?

Yes, once the payment is successful, you will immediately receive an email containing an order confirmation.

8. How can I apply for a refund?

Please contact our customer service team. Please provide your order details. We will provide assistance to you according to the refund policy.

9. How can I view my order history after payment?

Shipping

1. What is the transportation policy?

We can ship to countries/regions through DDP (Delivered Duty Paid) method, which does not require customs clearance and does not charge any tariffs. Free shipping to European countries.

United States – UPS Express (excluding Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/DPD Express/DHL Express

2. Who is responsible for handling tariffs and taxes?

Most EU countries do not need to pay tariffs. Except for Denmark, if there is a second customs clearance, customers need to handle it themselves.

3. Where do you ship from?

All orders are shipped from our warehouses in Shenzhen, China and Europe for the fastest global delivery.

4.What is the delivery time?

Stock up time: 1-5 working days
Shipping time: 7-20 working days (varies depending on destination)
Please track your order on 17Track or through our support team.

Warranty and Returns

1. What is your product warranty like?

All electronic cigarette products come with a 6-month manufacturer’s defect warranty.

2. How do you ensure quality control?

We will proceed with:
✓ 100% pre shipment testing
✓ Batch quality inspection
✓ Random sampling review

3. What is the return policy?

Return within 15 days from the date of shipment.
Return condition: Unused, original packaging with label.
Please contact us first to obtain return authorization and shipping instructions.