FAQ

Perguntas mais frequentes

PAYMENT

1. Which payment methods do you accept?
We accept multiple secure payment options:
✓ SEPA Instant/SEPA Credit Transfer
✓ Credit/Debit Cards (Visa, Mastercard)
✓ Paypal
✓ Bank Wire Transfer
For alternative payment solutions, please contactar-nos.

2. How can I obtain an invoice?
Your invoice is automatically generated during checkout and sent to your email. For custom invoices, please contact our sales team.

3. Is cash-on-delivery (COD) available?
No, we only accept prepayment through our online payment methods for all orders.

4. Can I place a sample order?
Yes! Minimum sample order: 10 pieces. Samples help you evaluate quality before bulk purchasing.

ENVIO E ENTREGA

5. What are your shipping policies?
- Envio gratuito to US, UK & EU destinations
• Door-to-door delivery with full tracking

6. Who handles duties and taxes?
- EU Countries (DDP Service): No additional fees for France, Germany, Italy + 18 others (see list below)
- Dinamarca: Customers may need to handle secondary customs clearance

DDP Countries:
🇫🇷 France | 🇩🇪 Germany | 🇮🇹 Italy | 🇳🇱 Netherlands | 🇪🇸 Spain | [View Full List]

7. What shipping methods do you use?

8. Where do you ship from?
All orders are dispatched from our Shenzhen, China warehouse for fastest global distribution.

9. What’s the delivery timeline?
• Processing: 1-5 business days
• Shipping: 10-18 business days (varies by destination)
Track your order at 17Track or via our support team.

WARRANTY & RETURNS

10. What’s your product warranty?
All vape pens come with a 6-month manufacturer’s warranty against defects.

11. How do you ensure quality control?
We conduct:
✓ 100% pre-shipment testing
✓ Batch quality inspections
✓ Random sampling audits

12. What’s your return policy?
- 15-day return window from delivery date
• Conditions: Unused, original packaging with tags
• Contact us first for return authorization and shipping instructions